Symptom

You have …

• …have exported a HELIO project and saved it on your computer as an <ProjectName>.helio file. See Export an Existing HELIO Project.
• …would like to import it into your active HELIO instance.
• …you get an error message during import that the project import failed.

Resolutions

Did you export the project with an older HELIO (prior to 12.4) version?

Didn’t solve the issue for you?

<aside> <img src="/icons/headset_gray.svg" alt="/icons/headset_gray.svg" width="40px" /> Got Questions or Need Help? Don't Hesitate to Ask!

You might want to check our existing FAQs. They might have the answer you're looking for already.

→ FAQs & Troubleshooting

Feel free to reach out to our support team. We are always happy to help in any way we can! 😊

→ [email protected]

</aside>